Local Help

ACORN
Community drug and alcohol service to help reduce the possible problems caused by, or associated with, drugs and/or alcohol use. The team also provide information, consultancy and training to other professionals.
Tel: 01276 62566

Army Welfare Service
Offers counselling and advice to servicemen and women and their dependants.
Tel: 01252 349250

CAFCASS (Children and Family Court Advisory Support Services)
Children and family court welfare service responsible for both Public and Private Law Cases. CAFCASS prepare court reports and act as a mediator in matters of dispute between parents over children.
Tel: 01256 392770

CAB
Citizen’s Advice Bureau give free, confidential and impartial advice on a wide range of subjects including; family and personal: debt, benefits, housing, legal matters, employment, immigration and consumer issues. The CAB are open to everyone regardless of race, gender, sexuality or disability.
Tel: Aldershot: 0845 1203765
Farnborough: 0845 1203 752
Yateley: 01252 878410
Fleet: 01252 617922
Website: www.farnboroughcab.org.uk

Children and Adult Services

Adult Services give advice, guidance and support for elderly or vulnerable adults. Adult Services also investigate allegations of abuse, inform appropriate regulatory bodies (where necessary) and provide support to secure the safety of the individual.
Children Services give advice, guidance and undergo assessments with children. If you have concerns that a child might be being abused and you want to talk to someone about your concerns, please ask to speak to the duty social worker.

You can contact both adult and children’s services on Tel: 01252 314221 between 8.30am and 5pm Monday – Friday
or call at the Old Town Hall, Aldershot GU11 3DP.
The out of hours number is 0845 6004555

Childrens Services – Education Welfare Department
Can give advice and support on matters affecting the welfare of children which may prevent them from making the most of their time at school. They also can allocate funding to enable parents to purchase school clothing.
Tel: 01252 814700 for the duty office 9am -1pm Monday - Friday for advice

Clothing
North Town Clothing Exchange has a large number of clothes for children and adults which are free to families in need. The Clothing Exchange is open on Monday mornings 10am-12noon at the North Town Community Base, 232 North Lane, Aldershot.
Telephone: 01252 314437

Community based Perpetrator Programme

This long term behavioural change programme aims to help men who wish to change their abusive behavour.
Telephone: 02380 213520

Contact Centre
Cove Child Contact Centre has been up and running since September 2003 and is for couples that have parted, giving the non-resident parent access to their children. The Contact Centre is open on the first and third Sunday of every month between 2pm and 4pm. Attendance is by referral only, usually through the Courts, but can be via Social Services, the CAB etc. The Centre is able to take a maximum of 18 children. The visits can continue for as long as is necessary and there are lots of toys for the children to play with at the centre, giving them and their parents quality time together.
Tel: 01252 676973

Connexions
Provides a range of guidance and support for young people between 13-19 years old (or 25 for those with learning disabilities). Each school has a designated Connexions Personal Adviser who is able to give advice and guidance on a variety of issues that young people face – from employment and careers to housing and sexual health.
Telephone: 0845 603 562 or visit the website.
Website: www.hampshireconnexions.co.uk

Courts– Outreach Support
If you are going through the court process in connection with a domestic abuse incident, you can obtain independent, confidential advice, information and support through the local Advocacy Project. This covers cases being heard in the Aldershot or Alton Courts.
Tel: 01420 82029

Courts– Witness Care Unit, (Aldershot, Alton & Winchester Crown Courts)
Contacts victims and witnesses in criminal court cases to provide information about the court process and overcome any difficulties in attending court. They can also signpost to other agencies. Practitioners can contact the office direct if concerned about a particular victim or witness on 01256 405238.

Cranstoun Drug Intervention Team
Offer help for people with drug and alcohol problems through arrest referral. They work in partnership with Probation and the local Crime Reduction Partnerships. Cranstoun also offer a young persons service for under 18’s.
Tel: 01256 473842

Deaf Awareness
Around 1 in 7 people have some form of deafness. For information about how you can help a deaf person to communicate with you please see page on Supporting those with Hearing or Sight Issues.

Fleet Information Project
Advice, information and guidance to young people aged 16-25 including help with drug and alcohol abuse, homelessness, employment, benefits, criminal justice and sexual health.
Mondays and Wednesdays: 12.30pm - 5.30pm at the Point Youth Centre, Fleet GU51 4BP.
Tel: 01252 814789

Furniture Stores
The following two groups hold items of household furniture that have been donated and can be given to people who are in need in order to help them set up their homes:
The Church of the Good Shepherd holds items of furniture and also runs a clothing exchange called the Olive Branch – Tel: 01252 549481
Fleet Lions help people in need by providing household items, bedding and clothing. Opening hours are Tuesday–Thursday 10.15am–3.30pm and Friday’s 10.15am– 1pm. Tel: 01252 616998

GPs (Doctors surgeries and Health Centres)
Provide advice, medication and referrals. They also advise on Child Protection issues. For a list of local surgeries look in the telephone directory or on the NHS Direct website.

Health Visitors
Offer advice, signposting and listening support for those with children. Your local health visitor can be contacted through your GP, by self-referral and through other local agencies.

Homestart - North East Hampshire
Volunteers offer regular support, friendship and practical help to families with one or more children under the age of 5. There is also a free drop-in group at the Mayfield Community Centre, 14 Totland Close, Farnborough and a toy library.
Tel: 01252 545416

Hope Counselling
General counselling service in Aldershot.
33 High Street, Aldershot, Hampshire
GU11 1BH
Tel: 01252 350466

Housing
You are considered homeless if you are unable to stay in your home because of the risk of violence or abuse. The homelessness unit in both Rushmoor and Hart Councils offer housing advice, take homeless applications, secured emergency refuge and bed and breakfast accommodation and provides long term housing for those who are eligible.

For advice about housing options and accommodation please contact:

Hart – visit the Council Offices, Harlington Way, Fleet GU51 4AE or telephone 01252 622122

Rushmoor – visit the Council Offices, Farnborough Road, Farnborough GU14 7JU or telephone 01252 398398

Housing Associations:

Pavilion Housing – Telephone 01252 338800
Sentinel Housing – 01252 788788 (out of hours 0800 1955515)


Housing– Sanctuary Scheme
Hart DC and Rushmoor BC both operate Sanctuary Schemes whereby security measures can be put in place to enable a victim of domestic violence to remain in their property where it is safe to do so. If you live in Hart, please call 01252 621122 or if you live in Rushmoor, please call 01252 398638.

The grants for the security measures are available regardless of whether you own your own home, are in Housing Association property or Private rental.

Hyde Housing– In Touch
Outreach support for homeless people and those needing support or care to live independently, including those experiencing domestic abuse.
Tel: 01420 590387

Legal Help
The following solicitors are members of the Domestic Violence forum and are all local solicitors who specialise in family law and deal with Domestic Violence cases on a frequent basis.

Legal Services Commission (LSC)
Funds legal aid for those on lower incomes in domestic violence cases. The LSC funds local Family Law solicitors, Citizens Advice Bureau and Criminal Law solicitors.
Tel: 0845 345 4 345
Website: www.clsdirect.org.uk

Mankind
Local helpline for men who have been abused by their partners
Tel: 01276 469225

Moving Forward Support Group
For men and women who have or are still experiencing domestic abuse. Meets Thursdays in Cove
Contact: Nina Thomas on 01252 337026

Outreach Worker
Stonham’s Outreach Service provides practical assistance, emotional help, financial advice, liaison with agencies and resettlement work. Referrals can be made by the client themselves, via friends or family or by agencies.
Contact Nina Thomas Tel: 01252 337026

Outreach Worker – Courts
Confidential, independent advice, support and information to assist domestic violence victims who are going through the criminal and / or civil court processes.
Tel: 01420 82029

Phoenix Futures
Counselling help and information helpline, self help groups, needle exchange and education and training
Tel: 01252 342000

Police
In emergencies victims should call 999.
For non-emergencies in Hampshire, Tel: 0845 045 4545 or the new single Non Emergency Number (SNEN) 101

North East Hants Domestic Violence Unit voice mail Tel: 01256 405110.
Domestic Violence Co-ordinator and DV Forum Co-ordinator based at Aldershot Police Station

Ministry of Defence Police – Tel: 02392 722407
Royal Airforce Police – Tel: 01256 702134
Royal Military Police – Tel: 01252 347323

Rushmoor & Hart Women’s Refuge - Stonham
Our local refuge provides a safe space, as well as practical and emotional support for women and children. The refuge staff are specialised in dealing with domestic violence issues.

Tel: 01252 337026 for the local refuge or
Tel: 0808 200 247 to access refuges around the country.

Relate - Aldershot and Farnborough
Offers relationship counselling, advice and mediation services for couples going through difficult or unhappy stages in their relationships. This service is also available for people in same sex relationships.

Tel: 01252 324679
Or visit the office at 12 Arthur Street, Aldershot GU11 1HL
9am–6pm Monday to Thursday and 9am–3pm Friday.

Rushmoor Floating Support ServiceFloating support service (based at Pavilion Housing) for vulnerable people, including people experiencing or recovering from domestic violence. The support workers work with people from all tenures including homeowners and people in privately rented accommodation who have a housing issue.

Tel: 01252 368756 / 01252 368651
Email: cwarren@pavilionhg.co.uk

Samaritans
Confidential, non-judgemental emotional support and listening service for those who are despairing, going through a crisis, feeling suicidal or just needing a sympathetic ear. Available 24 hours a day.
Tel: 0345 90 90 90 or 01252 513222
Website: www.samaritans.org.uk

SAAFA
Offers an all-embracing service to the whole of the RAF Community, dealing with a broad range of social support issues.
Tel: 01256 702134 ext 7217

Stalking
The Network for Surviving Stalking provides support to victims, potential victims and others affected by stalking throughout the UK. It also raises awareness and provides information about stalking and harassment to professionals, relevant agencies and the public.
Contact the Network for Surviving Stalking at PO Box 7836, Crowthorne, Berkshire RG45 7YA Fax: 01344 773446 or email: help@nss.org.uk
The NSS website can be found at www.nss.org.uk

Support Group– Taking Steps
 pdf document Taking steps is open to men and women who have experienced domestic abuse and provides an unconditional, positive and non-judgemental environment where the important issues to you can be explored. All those who attend are supported and accepted for who they are.
Monday and Tuesday mornings and for more information please contact Gerrie on: Tel: 07962 915870

Victim Support
Victim Support is an independent national charity for people affected by crime.
The service is independent, confidential and free.

Victim Support is available to anyone affected by domestic abuse. The incident does not need to have been reported to the police. Specially trained volunteers offer personal and emotional support. People are given time to talk about their experiences and feelings, discuss future options, choices and their consequences. Volunteers also provide information about the criminal justice system; identify agencies that might be best placed to assist and, if wished, contact other agencies. Volunteers can accompany individuals to the DSS, solicitors, housing departments and County Courts for injunction proceedings; help with filling in compensation application and other forms and offer advice on personal safety.
Tel: 01256 326406

Website: www.victimsupport.org.uk

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